Our sweet ocicat "Libby" lost her battle with kidney failure last week, just 3 months shy of her 19th birthday.

Although knowing this day would come soon & preparing ourselves for the decision, we are heartbroken with the loss of this loving member of our family. As we process our grief, we are also comforting her litter mate & constant companion,"Bella", as she tries to understand why she is now suddenly alone in her daily routines & naps. Libby had been a real trooper; the death of her owners(our friends Andy & Dennis) in CA, the trip back East & adjusting to a new home in DC, and for the past 3 years since her diagnosis with kidney failure(which meant weekly i.v. fluids, and eventual blindness). Throughout all this, she seemed to adjust & was happy being pampered, even having her own heated bed. Her previous owners,knowing of their eminent deaths, kept her by their sides until their last days on earth. As Libby was extremely loving & always a source of comfort, we can understand why they would. We hope, in return, we gave her the same amount of love and happiness in her life with us. She will indeed be sorely missed.

Thank you for taking such good and professional care of our dear Libby.

Dear Linda & Staff:

I would like to express my gratitude for the kind and gentle way my Raven was put to rest. He was my "Baby" and he always will be! Having him returned to me somehow gave me some comfort to know that he will be with me and not be in pain anymore.

My heart grieves for him and I will never forget how much pleasure he brought into my life.

Thank you for all your help!

Dear Linda

Thank you so much for your kindness to me while dealing with the death of my cat Baby Seal. I was so surprised and especially touched by your phone call the other day. It was really nice of you to call. Please thank Greg and others who may have helped to get Baby Seal's ashes back to me so quickly.

Dear Heavenly Days

I cannot thank you enough for your wonderful service to me and to my beloved Eli. Your kind and gentle care of him and of me was so very thoughtful and comforting. He is so dearly and incredibly missed, but knowing you helped return him to me in such a respectful manner does give me peace. Thank you.

Sincerely,

October 10, 2008

Dear Heavenly Days Staff:

I want to express my gratitude for your services and share my thoughts with you so others can know about the loving care you provide to pet owners who lose their beloved pets. Losing a pet is very difficult since pets are family. When I lost my cat Esmeralda whom I called "Keeka" I was recommended to Heavenly Days by Friendship Animal Hospital in Washington DC. I was very distressed and grieving at that time and immediately said yes to the recommendation. I had not used your service before and when I got the call from your staff member Linda telling me that my "Keeka" had arrived safely at your crematory along with your condolences I was very much comforted by that. That call was an important one for me. Linda helped me select the urn and asked if there was anything else she could do to help. Linda even helped me by providing additional information about a pet cemetery I was familiar with in the past. When I picked up the urn it proved to be beautiful despite my tears. I elected to use your "Down Memory Lane" pet memorial on your website and your staff member Greg went to a great deal of trouble to make sure my cat's picture was put on the memorial properly. Thank you so much Heavenly Days Staff for making the loss of my "Keeka" less difficult.

You are the "Unspoken Heroes" when it comes to pet care. Please keep doing what you do so well for all those people who need your wonderful services.

Tuesday, 22 January 2008

Dear Jeannette & Greg

I received my Simon's cremains last Tuesday at Friendship Hospital. I am very happy to have my "Baby Boy" back home. I very much appreciated your help and guidance. I also appreciated Greg's tour and historical account of Heavenly Days. You helped me to reconcile with the loss of my faithful companion of more than 12 years.

Thank you for all your care and attention. I wish you all the best.

With warmest regards,

We brought Remsen home today and he is in his rightful place, by my bed. Sadly, I think his sister may be joining him soon, but I know she will be in good hands with you.

Thank you, Jeanette, for your kindness.

Dear Heavenly Days,

When I called to let you know that I had picked up Danny's cremains at Green Valley Animal Hospital I also wanted to let you know how pleased I was with your kind service & the pretty box but I started to cry & couldn't say anymore.

Thank you so much.

Sincerely,

October 30, 2007

Hi Linda,

I was at work today when you called so it was hard to talk and not start crying. Thank you so much for your call. It really meant a lot. The loss of Lexi has been such a shock and so very difficult. I know that you had the same difficult day that we did with your loss and we will always share that. We have been through many pets with you over the years, but this one has been especially hard.

We want to thank you and your staff for all your warmth and kindness with putting Lexi to rest. Her paw prints, her lock of hair, and her beautiful box. All are a great tribute to her and mean so much to us. Bringing her home that day helped. Greg was so kind and took such care with her - I couldn't have asked for any more.

So thank you and your staff for everything, and thank you for your kind call today. Our family greatly appreciates everything you have done for us in the past and now with Lexi.

Hugs,

October 18, 2007

Dear Staff at Heavenly Days:

I recently received the ashes of my dear cat, Gypsy. I have not communicated with you because I left on vacation two days after Gypsy's death, and so I got swamped when I returned home.

I just want you all to know that dealing with you was wonderful. The man who answered my tearful call on September 8, was so comforting and professional. He sounded so kind that I felt happy that my dear friend Gypsy would be in his hands.

I called two other crematories on the same day before I called you. I found them to be quite nasty and uncooperative. Both places wanted to tack on fees of more than $100 - $150 just to pick my poor Gypsy's body up for cremation. They also acted as if coming into Washington was like entering a dark and dangerous jungle. In fact, both places told me that they expected me to go to the Humane Society Shelter, pick up the body, and drive it out to them someplace in God-knows-where, Maryland. What's more, they said that this is what all their customers normally do! It was an unthinkable idea at that very vulnerable moment. It isn't that I didn't want to deal with Gypsy's death, but I was a bit afraid the body would be injured and probably pretty smelly at that point.

When I called you, you told me that picking up the departed one was part of your work, and you did not charge extra for it. I could have kissed that fellow I spoke to. Then, when I returned from vacation, I found among my many messages one from your staff informing me that Gypsy had been picked up and was safe with you; then another that he had been cremated that day; and, a third that he was being sent to me. I was really impressed at your staff's sensitivity and thoughtfulness, and sorry I couldn't return your calls when you left them. My silence did not mean I didn't care. It meant a lot to me that you treated him with such dignity and respect.

Anyway, thank you all for being who you are, and for really superior service at a point when I nedded it.

Sincerely,

October 17, 2007

Dear Heavenly Days -

Thank you so much for making the cremation process so peaceful for us. We were touched by your care, the beautiful box our sweet Austin was placed in and all the special touches you added to make us feel so calm during a difficult time.

October 15, 2007

Tiffany, Our First Angel

Dear Heavenly Days staff,

We picked up the remains just last week from College Park Animal Hospital, HOW BEAUTIFUL IT IS. The notes were a nice reminder of our Darling Angel in Rememberence.

September 8, 2007

Dear Heavenly Days Staff,

I would like to take the opportunity to thank you for an outstanding job in taking care of my darling Pumpkin. All of you are so loving and caring. Jeannette, you are so sweet. I remember when I talked to you on the phone. You were so caring when you said "come on down and find that "special" box for your darling Pumpkin".

Dear Heavenly Days staff,

Thank you so much for the wonderful job you did for our Dimples. She is our second pet you cremated for us and I would like to thank you for your kindness and great work.

August 31, 2007

Dear Greg & Jeanette,

Thank you for your kindness and reassurance during one of the most difficult times of my life. Gina was my family and it is so hard to let her go. I worried about her not being taken care of properly but you both were so kind and made me know she was being watched over. Bless you both for all you do.

August 31, 2007

Dear Greg & Jeanette,

Thank you for your kindness and reassurance during one of the most difficult times of my life. Gina, (January 1993 - August 2007), was my family and it is so hard to let her go. I worried about her not being taken care of properly but you both were so kind and made me know she was being watched over.

Bless you both for all you do.

August 15, 2007

Dear Jeanette, Greg and Staff at Heavenly Days,

I wanted to take this opportunity to thank you for taking such good care of my beloved Heidi. Losing Heidi on August 3rd was very difficult for me and my family. She was 9 1/2 years old (January 17, 1998 - August 3, 2007). I am so glad that I entrusted her remains to Heavenly Days.

You have been so compassionate and have helped me through this difficult time. I appreciate you picking up Heidi at Green Valley Animal Hospital in Ijamsville for me. You were so wonderful on the phone and I probably called too much to check on Heidi.

I am thrilled with the hand carved wooden box. It is absolutely beautiful and the ribbon and flowers made it extra special. I loved the card and the Angel dog pin and it will be a constant reminder of my best girl.

Thank you for sending the donation to the Welfare League of Montgomery County in Heidi's name to help other animlas. That was an added bonus.

You are truly professional and compassionate and I would recommend your service to anyone who loved their pet as much as I did. I feel so much better having Heidi back in the family room. Even though the house seems empty with her living presence, having her back home gives us comfort. I wish that I had thought about cremating my other Miniature Schnauzer, Libby when she passed away in 1998.

Here are two pictures of my Heidi. You can use whatever one you want. She hasn't even been gone three weeks yet but I am still missing her terribly.

Thank You.

Dear Jeanette and Staff at Heavenly Days

I just want to say thank you all so much for all you have done at the end of Nyla's journey.

You have made it all so easy at such a difficult time. You even went out of your way to pick her up in Catonsville Emergency Vet for me. You were so comforting over the phone, and I couldn't have asked for more! The box that you had chosen for her was amazingly gorgeous, I never imagined it would be so nice. It had little paw prints over it, and the ribbon that was around it just gave it that special touch, and that card, oh my gosh! But what really topped it all off was that beautiful little angel cat pin! Now that topped everything! And the donation you all do to help other animals, that was all added bonus! And I would HIGHLY recommend Heavenly Days to anyone that would love to bring their baby back home just for the comfort of knowing they are with them.

This is my Nyla, and I still miss her so much, she will live forever in my heart. She was 12 years old. (February 24th, 1995 - April 13th, 2007)

Thank You,

Dear Linda, Jeanette, Greg, and Paul

We wanted to thank you for your thoughtfulness in transporting Ranger both to and from the Friendship Hospital for Animals for his autopsy. The autopsy results provided information that could help other dogs diagnosed with cancer.

The carved memorial receptacle lovingly tied with lace ribbon and a floral spray is beautiful. Also, the donation made to the Animal Welfare League of Montgomery County was a thoughtful memorial to Ranger. The angel pin was not only a poignant reminder of fond memories of Ranger, but those of the caring people that make Heavenly Days Animal Crematory such a special place.

The kindness and support that each one of you so generously provided has eased our sorrow during this difficult time.

Sincerely,

Hello...

I forgot to call you last week, but I picked up Rhoda last Sunday. The box is lovely!

We're going to spred some of her ashes in the house were she was born.

Thank you for taking such good care of her. She was a lovely, sweet cat and lived a long life. I'm just lucky she shared it with me.

Dear Linda & Jeanette,

Thank you very much for the donation that you made to the Animal Welfare League of Montgomery County on behalf of our poodle, Amanda.

We appreciate your thoughtfulness and kindness during a very difficult week in our lives.

Best regards,

Jeanette:

Yesterday I picked up Benji's remains at Friendship Animal Hospital. I want to thank you and everyone that I came in contact with at Heavenly Days, for your compassion and professionalism. It is a very touching presentation the way you returned her to us and for the lovely card and note.

Thank you for your assistance during this sad time.

Thank you so much for all you did - for the beautiful little box - the card - the kindness to me and especially the "Little Gus Angel Pin."

All you did made Gus's unexpected death a little easier for me.

Thank you again

Dear Jeanette

Thank you so much for the kind and loving manner with which you handled our Juno's remains, and Sara's and my feelings over the loss of Juno.

The box with the lace ribbon and rose is so Juno.

Thank you also for Juno's guardian angel pin and the story of the Rainbow Bridge.

Sincerely,

Hi Greg

I just wanted to say Thank-You again for doing a great job with Daisy on Friday.

I know you said I was brave during the cremation, but it was still very hard on me. I miss her so much, and it has only been 3 days since I put her down. I have her sitting above my fireplace right now, but when I go to sleep, she sleeps with me again like she always use too.

Please pass on my sincere thanks to the rest of the staff that was working on Friday. They both were nice to me, and the animals inside the office were a nice comfort for me while, I was dealing with the cremation. The witnessed cremation was indeed very beneficial to me, and is a great service to give to pet owners.

Thanks Again to You and the nice ladies
that were working on Friday.

Dear Linda & Greg & Staff

Thank you for the loving care & compassion you gave me when I so needed it most.

You did a beautiful job on Sammy's box & I loved the rose & the kitty pin.

Thank you again for making my most difficult hour a little easier to bare.

Gratefully yours,

Dear Heavenly Days

A quick note to let you know that we received Lille's ashes.

Also a note of thanks for your kind compassion during our time of loss, and for the donation to the Animal Welfare League of Montgomery County. As supporters of our own local shelter we were touched by the thought and generosity.

Thank you,

Your kindness and compassion made a very painful situation a little bit easier.

Thank you,

Dear Greg & Family

It was very reassuring and comforting to have Tiger's pawprints framed, and the additional frame for his picture is a most thoughtful idea. The box which containes Tiger's ashes was tastefully done with the white ribbon, white flowers, and green leaves. The carved box was especially nice.

Also, want to thank you for the pin, i.e. Tiger's Guardian Angel.

Your contribution to the Animal Welfare League of Montgomery County in Tiger's memory was much appreciated.

Thank you for bringing Tiger home to me.

Sincerely,

Jeanette & Staff

Thank you so very much for the tenderloving care you gave to Pirate's remains.

Blessing to you and your staff.

Thank you for treating Piglet with dignity and respect.

God bless you.

Dear Jeanette,

Thank you so much for taking care of Sasha's cremation. The pretty box and white rose & lace were really pretty - (like Sasha was!) and it helped alot to have your card and especially the angel pin. I do wear the pin and it is truly comforting somehow.

Sasha was the 20 year old Siamese - Mix ("Sealpoint") whose body we brought in on November 30th. She had been put to sleep at home and we had spent some hours (about 2) with her before we brought her in.

You made a very sad & difficult time much better for us.

Thank you again,

Dear Linda

We thank you and "Heavenly Days" so much for your help & kindness to us both before and after our Brittany's passing. He was so precious to us. We are grateful to you for your wonderful assistance. We also appreciate your sympathy card, the darlin angel pin & your contribution to the Animal Welfare League of Montgomery County to honor our pet.

With sincere gratitude and thanks for your service.

Dear Jeanette & the rest of the staff.

Thanks for the extra details for Zakia's cremation - The flowers and ribbon on the box and the cat-angel pin. I didn't think they were necessary, but they did make a difference.

And thanks for the donation to the Animal Welfare League of Montgomery County.

Dear Greg & Jeanette

Thank you for the donation in Max's memory to the Animal Welfare League of Montgomery County. The box, ribbon & nosegay are very pretty. You are thoughtful to do this and the card and angel pin with appreciative.

Dear wonderful employees at Heavenly Days

I wanted to let you know, how very happy we are with your very caring, kind, and professional manner we were treated to, when we hired you to take care of our dog Missy. The wood box, pin and letter were especially touching. Thank you for everything.

Sincerely,

Jeanette and Greg

I just wanted to write to you and thank you for all your support during Teddy's cremation process. You are both very caring and compassionate people. This was the right decission for Teddy. He is back with us in the family room. We miss him a lot, but are comforted knowing his remains are with us. I have told many people of my encounter at Heavenly Days - it was a very positive experience. Thanks for the card and dog angel pin. You have thought of everything to comfort a grieving pet owner. Thanks for taking such good care of Teddy and me.

Dear Greg

I would like to thank you for all that you have done for Gabbie. Your sensitivity and understanding during this stressful time was greatly appreciated. I know Gabbie was in kind, competent hands which gave me great peace and comfort.

I miss her terribly but it was the right decision to make.

Everything was beautifully done.

Enclosed is a picture of Gabbie in happier days. She was special.

Thank you so very much for giving the peace of mind. I can't praise you and your staff enough.

Sincerely,

Dear Greg

Tom, Annie and Charles join me in thanking you for all that you did for us and our Finnegan. It may sound crazy, but knowing you were the one taking care of Fin brought us some comfort. We will miss him terribly but are glad he is home with us. Thank you again for everything Greg.

Fondly-

Greg

On behalf of my family and I, we wanted to thank you so much for your kindness and compassion during this time for us. Iwan was a big part of our lives and your showed us and him so much respect and compassion words could not express. You made this process so much easier to deal with we can not thank you enough.

Our prayers will always be with you and the business.

Thank You,

January 2006

Dear Heavenly Days

I just want to thank you for all of your help and patience during this time.
I truly appreciate it.

Thank you,